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The Covering Letter - A Clear and Concise Introduction By : Gen Wright A covering letter is an extremely important document used to introduce the document it is attached to, generally an application for employment. Writing a good covering letter can be a daunting task but this introduction aims to highlight what you should and shouldn't include. Giving Constructive Criticism to People By : LeeDavidhcz A fellow coworker wanders into your office one morning, and begs you to critique their project. “Rip it to shreds!” they say! So you, being the honest person that you are, go on and do just that. You leave your coworker stunned and heartbroken - they didn’t realize their project was so bad that it required a 10 minute speech on how terrible it was! Leadership Skills: How to Be a Successful Communicator By : Jacqueline Moore How you pass on information can significantly affect what happens next. If you want people to act on your information, you need to make sure they understand it. And that's not as simple as it sounds. Ask for that Raise! By : Kimberly Schenk How we choose to communicate effects every facet of our life. When we use positive communication tools we can expect better outcomes. This true story shows how one man got his needs met using simple communication tools everyone can use. The Truth About Leadership - It's Good to Talk By : Steven Sonsino Business leaders generally don't 'do' anything. The truth is they talk for a living. If you're a successful leader, your conversations won't be unstructured and pointless. As a result of your conversations, things will happen. How to Give Great Compliments By : Mike Robbins A genuine and powerful compliment is one of the best gifts we can give another human being How to Ask for Good Feedback By : Laurie Wilhelm When requesting feedback, be specific regarding the information you need to make improvements. It's your responsibility to guide others to provide you with the "right" kind of information. Think about what you're looking for before asking so that the feedback you receive is useful and actionable. 7 Tips On How To Deal With Difficult Clients By : Doug Brown We deal with people on a day to day basis and no two are the same. Some are easy to deal with while others need kid gloves and yet others drive you up the wall. Four Ways Leaders Need to Communicate By : Rick Hubbard Based upon theories of personality type, this article shares simple ways to that knowledge to increase communication effectiveness. What Leaders Need to Know about Theory Based Communication By : Rick Hubbard Theory based communication is vital for leaders to function efficiently. Using theories launches their communication into levels. Leadership and Communication: the Broken Connection By : Helen Wilkie Leadership and communication are supposed to go together, and communication skills are often cited as a top requisite for leaders. But when it comes to communicating organizational strategy to those who must implement it, the connection is not often made. It's not surprising, therefore, that plans often die at the implementation stage. To Get the Action You Need to Succeed, Be Sure Everyone Hears and Understands You By : Donald Mitchell Leaders too often assume that merely giving an order will cause the needed action to follow. In most cases, the order won't be heard or understood the first time around. The article describes ways to get around such misunderstandings to achieve flawless implementation of important tasks in business. Employee Communication: 3 Ways To Create Transformation In Organizations By : Marcia Xenitelis In an organization, employee communication helps to inform & engage employees in the process of change. Here are different techniques & approaches to ensure a transformation through employee communication strategies. How to Deal with Difficult People: Egos at Work By : Helen Wilkie How to deal with difficult people is a challenge for many in the workplace, and a common complaint is about the perceived "ego problems" of co-workers. In this article, Helen Wilkie explains that the best way to tackle the situation is to look for the behavior that is causing the problem and deal with that. The 3-Step Secret to Success in Conflict: STOP, Be SAFE, Be SOUND By : Bill Zipp I have seen talented, gifted, and brilliant leaders do the same thing to their business, multiply all its incredible potential times zero, by failing to do one thing: keeping their cool in conflict. Angry words and emotional outbursts may feel good at the time, but they destroy our relationships with people. And it is people, energized, empowered, and inspired people, who bring us the success we seek. If You Want to Be a Master Communicator ... Shut Up and Listen! By : Keith Harmeyer The world's greatest communicators know, it's not so much what you say, but what you hear that counts! Briefing Notes Keep Everyone "In The Loop" By : Helen Wilkie Keeping senior management informed on various projects and other business activities can be a challenge, because their time is at a premium. Briefing notes are the answer. This article provides an overview of the structure of a briefing note and how to write one. Employee Communication: 5 Ways To Measure The Impact On Business Outcomes By : Marcia Xenitelis Measurement is one of the most important aspects of employee communication today. It focuses on whether employees access the tools organization use to communicate with them. In order to assess the effectiveness it is required to tailor the articles to reflect the main focus of the employee engagement strategy. Employee Communication: 5 Tips To Engage Employees By : Marcia Xenitelis Most organizations use employee communication as an important information tool. Employee engagement results in positive change of behaviour leading to the achievement of organizational goals. Here are several important and practical tips designed to engage employees actively. Take Responsibility for Your Own Communication and Take Back Your Power By : Helen Wilkie Taking responsibility for your own part of communication at work can actually empower you. This article give you specific ideas for reclaiming your power at work through more responsible communication. In Communicating At Work: Keep It Simple By : Helen Wilkie Whether we're talking about sales conversations, meetings, e-mails or other written messages, presentations or reports, if we want to improve communication at work, we need to learn to keep it simple. Case Studies and Business Communication By : Robert F. Abbott Case studies are a special type of business communication; they help us understand real-life decisions, and are a useful resource for persuasion and education. Add one or more to your business communication toolbox. Management Sets Workplace Communication By : Robert F. Abbott How is good communication at the place you work? Effective workplace communication is only possible when mechanisms exist to move information both up and down within the organization, and management must take responsibility for establishing and maintaining those mechanisms. Shaking Hands Throughout History And Around The World By : Lydia Ramsey The most significant gesture in business and in life is a handshake. Learn the proper procedure for shaking hands at home and around the world. The Secrets of Writing an Effective Press Release By : John Neyman Getting publicity for your business can seem like an impossible task -- something that only happens for "big" companies that can afford to hire publicists. But not now...... Learn How to be a Good Listener and Observer and become a Better Communicator By : Fact Publisher Learn how to listen and observe people and how to use what you pick up to your advantage in communicating with these them. The 7 Keys to Asking Clients the Right Questions By : Robert Moment What do Oprah Winfrey, Larry King, and Barbara Walters have in common? Asking the right questions is the secret to success in business. How to Write a Business Letter: the Eight Component Parts By : Helen Wilkie A well constructed business letter has eight component parts. Here they are. The Power of Words - How to Avoid Stomping on Personal and Customer Relationships By : Sandy Reed Your words can make or break your relationships, so choose them carefully! If you’re having a challenge in your life, whether it’s health, finances, personal, or business; look to see if your words are helping or hindering your relationships. Here are 3 tips for choosing powerful words. Business Writing Skills: why yours matter By : Helen Wilkie Business writing skills are important for everyone in the workplace, particularly for managers. Poor writing skills affect both current job performance and future job prospects, so it's important to sharpen this essential business skill. Five Ways To Destroy An Important Discussion By : Suzanne Holman Let's look at five possible ways you may have been jeopardizing the success of a conversation. Each of these can have a huge impact on how the communication will develop. Communicate Clearly to Connect By : Sue Currie Do you think it’s easier to write an email rather than pick up the phone and have a real conversation? Well you’re not alone. When we’re busy working at our computers all day, generally alone, it’s easy to lose the knack of easy conversation. Here's a few tips to get talking again. Good Questions for Effective Communication By : Robert F. Abbott One form of effective communication is the concise question. And, you'll be better able to ask concise questions if you know what kind of information you want, stay focused on one issue at a time, and listen as carefully as you speak. Difficult Conversation Needed? Six Questions To Prepare You For The Talk By : Suzanne Holman Is there a difficult conversation that you need to have with someone? In order to have an effective conversation to resolve an important issue, prepare yourself with these six key questions. The Power Of Performance Feedback By : michelle simms The basic question is what to do with the feedback we receive. Some people deflect it, deny it, explain it away, or in some other way try to protect themselves from the potential impact of the feedback they receive. The defensiveness is a clue that you are about to learn something very important about yourself. Effective Communication in Just 7 Steps By : Robert F. Abbott Aim for effective communication by following seven steps listed here, steps that push us to consider reader and listener responses. When we focus on those responses, we're more likely to get the results we want. For Greater Effectiveness, Learn How To Give Feedback By : Laurie Weiss Feedback is a critical element for working out relationships with coworkers, friends and family members. Unfortunately, "feedback" can become a euphemism for not very constructive criticism. A Leader Communicates Effectively: Learn To Listen! By : Louis Bonaventura There is more to effective communications than just being able to express yourself verbally. You must be willing and able to listen to others! Learning to listen is more than half the battle. Communication; More Value, Less Waste By : Richard S. Dillard, PMP Nothing sparks more controversy, presents a greater challenge, or results in more frustration for both individuals and companies than communication. This seemingly simple term is perhaps among the most critical of all personal and organizational effectiveness criteria and carries with it the greatest emotional-charge, yet tragically it is also among the most misunderstood (in theory) and misdirected (in practice). In this paper, we will briefly deal with these challenges. Cultivate the Art of Apologizing By : Pj Germain A valuable negotiation skill for both business and personal worlds is the ability to adequately apologize. Communicating Emotionally Difficult Information By : Laurie Weiss Nine steps you can use when it's time to say something sensitive or potentially upsetting to someone you work with. Communicating Goals By : Mark Shead Goals are an important part of any organization. The skilled leader recognizes the need to convey clear goals to employees in order to keep everyone working toward the same thing. Changing Conflict To Dialogue By : Laurie Weiss It is easier to create an argument than it is to create a dialogue. Dialogue is a different kind of conversation. It's a way of exploring and understanding information and ideas. When practiced, it draws on and uses the wisdom of everyone involved. Building Trust is a Key to Business Success By : Susan West Building trust in your business relationships is critical to your success. This article discusses the different ways that building trust can benefit jump start your leadership development and enhance your career. Improving Business Writing Skills – A Key To Advancement By : Susan West Effective business writing requires development and practice. Improving business writing skills should be a part of your leadership development. This article offers important information about structuring a typical business document as well as following an effective writing process. Conflict Resolution in the Workplace and Management Tips By : Dave Poon Good managers and supervisors are very essential to an organization. In today's business and legal environment, it is very important to understand on how to handle employees effectively. 10 Things A Manager Must Do On The First Day By : Martin Haworth One of the biggest challenges for any new manager, is how to approach (and even survive) the very first day in their new appointment. Indeed what you do on day one, may well frame the relationship with your employees for years to come... It's Not What You Say, It's The Way That You Say It By : Martin Haworth Sometimes in business there are constructive ways you can develop yourpeople and ways of saying things that will only contribute to their decline. How will you do it? Seven Ways to Expand Your Business by Writing By : Jan Marie Dore Writing allows you to demonstrate your knowledge in your specialty area and provide valuable information that prospects can use. Improve Your Communication - Say What You Mean By : Clare Evans How often do we misinterpret what's been said or done, just because we don't know how to communicate properly? Communication is important to many things in life. Make sure you're doing it right. Spanish Correspondence, What About Writing Business Letters? By : Peter LeSar As more American companies form business relationships with foreign companies, communication is more important than ever. But how do companies interact with each other to accomplish this task? Crisis Management By : Martin Haworth In an ideal world, we would never have crises. Yet in the real world we do. Managing crisis is quite a challenge, so here are some thoughts on how to make it work best for you... Leadership and Conflict By : Robin Chandler Identifying and handling conflict early on is a key leadership skill that avoids bigger difficulties further down the line. Words : The Magic Power Within By : Jason Johns Every day you utter tens of thousands of words without ever realising the amazing power behind them. Discover the true meaning of what you say and how to use it for influence and success. Good Conversation Secrets that Work Every Time By : Peter Murphy Learning a little bit about what to avoid and how to bring everyone into a good conversation can help you to avoid horrible situations. The following guidelines will outline some things you should and should not do during a conversation. Using these guidelines throughout your conversations you will find that you tend to have more good conversation than bad. How to Communicate Better with Superior Listening Skills. By : Peter Murphy You can learn how to communicate better through listening skills if you know the basics about listening. The following four sections explain the key points to being a good listener and why they are important to communication People Skills Magic in 7 Steps By : Peter Murphy 7 ways to develop your people skills - there are some basic guidelines to how to have good people skills. The following list explains certain qualities on should have to be considered in possession of good people skills. Self-Serving Letters and Emails By : Mark Meshulam Sometimes your customers and vendors don't respond on a timely basis, and you get stuck, unable to proceed. Invert the situation. Make their inaction, rather than their action, the trigger you need. 10 Steps Toward Better Business Communication By : Mark Meshulam Critical methods for communication in a business environment when launching or monitoring an important project. Communication Skill and the 8 Active Listening Secrets By : Peter Murphy Active listening is a communication skill that is easy to learn and valuable in all areas of life. Remember, you can’t learn something new while you are talking- only when you listen can you learn. The Power of Your Words By : Ann Stewart The power to change your circumstances lies in your words. Employment Opportunity: "Job Mercenary" Without Knowing It? By : Paul Megan What you communicate to an employer below the radar is often more telling that what you say out loud. How to Start a Conversation in Unusual Circumstances By : Peter Murphy Knowing how to start a conversation in a variety of tricky circumstances will help you become more confident in your abilities to communicate effectively. 5 Conversation Tips for Dealing with Awkward People By : Peter Murphy Any good conversation tips must include reference to things you just should not do. There are some habits that you should put a stop to so you can communicate effectively. Develop a POWERFUL 30-Second Elevator Speech That Could Double Your Business By : Alan Boyer When someone asks you what you do, or when you've been given an opportunity to introduce yourself at a meeting, most people respond by telling people about their products and services. And the room turns off and stops listening. Here's a POWERFUL way of saying what you do that will have people running up to you afterwards to ask you how you do that, and will have people running up to you weeks afterwards. I've seen people's businesses double when they start using this principle. Your 30-Second Commercial and What To Say Next By : Donna Davis Do you have an interesting 30-second commercial that prompts someone to ask you more about your business? After the 30-second commercial, what do you say next? What do you definitely not want to do? Follow these pointers and enjoy getting more people asking YOU questions about your business. 4 Simple Steps To Giving Effective Feedback By : Clare Evans Feedback is an effective way of communicating with employees, colleagues or members of your team. Feedback can be both positive and constructive (rather than negative). Effective Communication Skills that Bring People Together By : Peter Murphy In order to move on form small talk and into a real conversation you need to understand how. You may start out with simple questions like, ‘What have you been up to?’ or ‘How is your family doing?’. The idea is to take what you learn during this small talk and turn it into a conversation. The following list outlines how to do this. Art of Conversation Made Easy By : Peter Murphy There are three common reasons why people tend to feel uncomfortable about conversation. The following list explains these reasons and how to overcome them so you can be a master of conversation. Do You Listen Or Do You Actively Listen? By : Clare Evans Listening is one of the most effective communication skills we can learn. Here are some tips to help you listen more actively. Questions to Keep a Conversation Going By : Peter Murphy How’s your conversational tennis? Do you have problems when it’s your turn to serve the ball? An easy way to serve up the next idea is to ask questions to keep a conversation going. Feedback: Listening to What You Don't Want to Hear By : Laurie Weiss If you hate any kind of feedback, because it feels like criticism, and you despise confrontation, you may be limiting your opportunities for success. Use these 10 steps to learn to extract useful information from any criticism. The Power of Influence By : Randy Siegel Despite what some may tell you, there is no secret to influencing others. The key to winning people over is our willingness and ability to help protect and build their ego. Becoming High Voltage Communicators By : Randy Siegel When we do the work of authentically packaging, promoting, and presenting ourselves we create a strong sense of identity, purpose, and self-esteem. We become what I call “high voltage communicators.” But identity, purpose, and self-esteem alone cannot ensure that we stand in our power. You're As Good As Your Last Idea! 5 Ways to Get Your Creativity Flowing. By : Dannielle Brantley So, if effective communication is the difference between life and death of a business, and it's something that us entrepreneurs should be mindful of everyday, how do we keep those ideas flowing? As the vehicles of these stories, we have to keep ourselves fresh first. Here's 5 ways to do that... Business Development - the Importance of Just 'Talking' By : Martin Haworth Building relationships with your people is the most valuable action you can take. And it's vital to make the time to get to know your people better. Difficult Conversations and How to Turn Them Around By : Peter Murphy Nobody agrees 100% of the time, so arguing is a natural part of the conversation. However, some arguments are unproductive and lead to hard feelings and can even ruin relationships. Knowing how to deal with difficult conversations can ensure that your argument will not turn out too bad. Turning Confrontations into Conversations By : Sharon Marquart Most of us avoid confrontating situations. If we can learn to have a "conversation" as soon as we have a conflict we will feel more empowered. How to Communicate Better with Body Language Secrets By : Peter Murphy Since the 1970’s, learning how to communicate better has had a lot to do with understanding body language. Communicate to Connect: The Power of Attunement By : Randy Siegel By shifting from hypervigilance to attunement, we own our feelings, become more open and receptive and pave the way for authentic communication. The Secret Language Of Influence By : Jason Johns The words you use are a secret programming language that influences yourself and the people around you. Discover how to use these words to harness that power and influence. How to Make a Conversation Flow By : Peter Murphy Here are some tips on how to make a conversation flow by concentrating on why we talk to each other in the first place. Conversation Starters that Work Like Magic By : Peter Murphy There are five basic things you must know about starting a conversation that will end up being interesting and fun. The following outline explains how and why they work. Try keeping these in mind the next time you chose to start a conversation. Communication Skills - the 4 Powerful Secrets that Win People Over By : Peter Murphy Conversation is essential and important to every day life. If you avoid conversation with others they may see you as stuck up. Thinking you do not value what they have to say or think they are not worth your time. You can gain a horrible social image if you avoid conversation. There are four great tips that can help you to overcome whatever may be bothering you about conversation. Interpersonal Communication Secrets that Work Every Time By : Peter Murphy What interpersonal communication is and what some of the characterizes are. It also explains why we need it. Communication Skills Training - Effective Communication By : Robin Chandler Communication Key Skills, this document outlines some of the pitfalls and bear traps that litter our everyday Business Communication Issues. Together with some useful approaches to Effective Communication. Conversations, Small Talk and the Secret to Making Friends By : Peter Murphy The following tips outline some great pointers for how to make small talk less of a chore and more fun. You will find information on what to say, how to ease your nerves and above all, how to keep small talk from getting out of control. How to Start a Conversation with 3 Super Body Language Tips By : Peter Murphy Using body language to enhance how you start a conversation can lead to great conversation. You do not have to say much just a look or a movement can speak volumes for you. The Amazing Power of One More Question By : Martin Haworth Building strong relationships is all about having two sides appreciate each other and want to build a bond that works both ways. This can generate the enormous benefits of collaboration. Here are twelve real benefits of this little tool... How to Improve Communication Skills and Your Personal Style By : Peter Murphy Six tips for improving your communication style. Assertiveness Skills - The Art of Saying No By : Robin Chandler This document outlines a practical approach Saying No. Without actually using the word you can develop the ability to resist or sidestep being manovered into doing something you really don't want to do. Social Skills and the 5 Keys to Winning Friends By : Peter Murphy Knowing the basics will help you to build good people skills that can make you successful in building good relationships. Social skills are the way you interact with other people. It includes the way you talk, your body language and how you treat others in general. Improve Communication Skills with the Opposite Sex By : Peter Murphy You can improve communication skills with the man or woman in your life, once you understand the differences in how the genders communicate. Aspirations Worth Their Weight in Platinum By : Gerri D Smith There are two aspirations worth achieving: one is communicating effectively so your words will never be misunderstood; the second is having a positive self-image. How to Win Friends and Influence People - Quickly and Easily By : Peter Murphy You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you. Influencing Skills - How To Influence People By : Robin Chandler Influencing Others is a skill, an art without which working in todays professional workplace is very difficult. This article introduces ideas about what can be done to make yourself a more Effective Influencer. Overcome Conversation Power Plays: 5 Steps to Success By : Laurie Weiss When you know you are supposed to "just shut up and listen," and you really want to get your point across, you have options. Follow these steps to reclaim your own power. Make Conversation in 5 Easy Ways By : Peter Murphy Just as most of us weren’t born with a silver spoon in our mouth, we weren’t born knowing how to make conversation. Making conversation is more of an art. Like any art, practice leads to mastery. How to Talk to People of the Opposite Sex By : Peter Murphy Men and women definitely have different ways of communicating. Learning how the other half uses language will help to improve your communication with the opposite sex. How to Maximize the Business Potential of Your Next Speech By : Mark Satterfield Here are methods to get new clients to self-identify themselves after your next speech or presentation

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