Paula Switzer's Articles - Leadership Articles - A great resource for enhancing your leadership knowledge!

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Accountability is The Key to Exemplary Customer Service Are you frustrated with employees who don't know the meaning of accountability? Learn how to create a culture where employees become accountable and customer service is exemplary. Managing Behavioral Styles Understanding style differences can help in hiring and retaining key employees. Learn practical strategies for immediate application in motivating employees and creating a high performing team. The Art of Encouragement Have you ever stopped to think about those encouragers in your own life who helped you along the way? Learn why encouragement is critical to relationships, both personally and professionally. The Beauty of Behavior: Know More and Struggle Less Behavior really is quite predictable. Become a student of it to benefit personally and professionally. Description of DISC model included. The Value of Teamwork Achieve greater success by creating a culture that encourages teamwork. You Work Hard, Do They? Are you frustrated with the employees you manage or supervise? Can't seem to get them as motivated as you are? Learn five strategies for creating the right environment for more committed, engaged employees.